IT Operations Analyst

Eastbourne Doro Care UK Apply before: 2020-10-07

Doro is a global leader in telecoms for seniors and our products are sold in over 40 countries on five continents. Technology enabled care is what we do, and we have over 30 years' experience in the sector.

Working in a fast-paced, rewarding 24-hour industry and being a key part of a European team, you will be involved in a broad range of IT-related projects and activities supporting c600 users across the UK.

Reporting to the UK IT Operations Manager you will be responsible for providing ongoing pro-active maintenance and support for the company’s infrastructure and business critical alarm receiving applications to ensure exceptional IT service availability and quality. A good level of technical knowledge and experience is required, as well as a customer service mindset. 

The role is based in Eastbourne, with regular travel to other sites an essential part of the job. The successful candidate will also be required to be rostered on-call outside of office hours

To be successful in the role you will require 3 years' experience in an IT support role, ideally gained within a contact centre alarm software, telephony and virtualized environment. 

Knowledge of TCP/IP networking, ITIL, Quality Assurance and ISO-standards would also be very useful, along with experience of supporting the following technologies: VMware, Windows Server, WSUS, WDS, Citrix, Office 365, Mimecast, UTM firewalls, IP telephony


We offer all the benefits you would expect; a competitive salary, pension, and discount schemes. We care, we are trustworthy and we are visionary. If that is you too then join us. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Recruitment Team on 01323 644422.